At Pleasuredome, we are keenly aware of the fact that there is still a lot of uncertainty about the whole 'on-line shopping' concept out there - and for good reason! Many of you may have had bad on-line experiences in the past, and are wary of getting burned again. We totally understand this, and have therefore put together the following guarantee, in the hope that we can convince you of our status as serious on-line merchants - committed to providing our customers with the products that they want, whilst maintaining the highest levels of security & service.

Pleasuredome 100% Money Back Guarantee.
At the Pleasuredome we are confident that the products that we supply are of the highest possibly quality, and that our customers will generally be 100% happy with their purchases. However, should you for any reason be less than satisfied with any of the items that you have ordered, simply return them to us within 14 days for an unconditional refund / exchange. Obviously, due to the nature of some of the products that we supply, we must insist that the products are 'unused' and are returned to us unopened - in the original packaging in order for us to honour this guarantee!!

For more information see our returns policy.

Our guarantee policy does not affect your statutory rights as a consumer.

Pleasuredome Privacy Statement

At Pleasuredome we are committed to protecting your privacy. Due to the nature of goods supplied we want to ensure that you can feel totally comfortable with placing your order with us - safe in the knowledge that your personal details will be treated with the utmost respect.

With this aim in mind we offer the following Confidentiality Guarantee:

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. All personal details held securely on our dedicated secure server with restricted access.

We will NEVER make our databases available to any other organization (unlike many other adult sites!) - so you can rest assured that your contact details will not be used by any third party for marketing purposes.

All packages are securely packed in PLAIN PACKAGING carrying no company livery whatsoever.
We use Royal Mail Registered Post as standard for all deliveries. This means that your package can ONLY be signed for by the named recipient for extra security.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future. You can remove yourself from receiving marketing material from us at any time by sending your email address to removeme@pleasure-dome.co.uk or by filling out the online form.

The type of information we will collect about you includes:
your name
address
email address

This information is collected through the ordering / registration process.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email privacymanager@pleasure-dome.co.uk

Security

The Pleasuredome on-line store is hosted on our own restricted-access secure, dedicated web server - unlike most stores, which share server space with many other on-line sites.

For maximum payment security we have partnered with the leading on-line payment provider WorldPay.Once you have made your choices from the on-line store and progress through to the 'checkout' pages, you will be entering your card details directly onto the WorldPay secure payment server.

These pages have been tightly integrated with the Pleasuredome store to provide a seamless shopping experience, but are actual fact hosted on WorldPay's own world-class payment processing server - giving a level of security which would otherwise be simply unobtainable to the average on-line merchant.Using this system neither Pleasuredome, nor any other third party, will ever be privy to your credit card details. Your transaction is processed in real time on the worldpay servers, which handle millions of transactions per day for some of the largest and most highly respected on-line stores in the world.

All that we at pleasuredome receive is confirmation from WorldPay that the transaction has been processed and funds cleared into our account.

Once this process is complete we will immediately e-mail you confirmation of your order, including a full copy of our returns policy and guarantee for your complete convenience and piece of mind.